Friday, March 7, 2008


Hello again everyone, its me phatgurl and I am glad it's Friday. I swear today couldn't come fast enough. Just hurry up...I know it was 4:30pm for 2 hrs. I felt like I was back in HS (High school) waiting for the bell to ring. Today was a day from the bowels of you know where. First of all, let me tell you. I have a BS Degree in Organizational Management and I minored in French. (Yes this is an American Raised French Cocoa...) Ask me why I have worked in customer service (yes..inbound and outbound and calling people during their dinner) for the last 11 years??? Every time I try to get away from finds me. I really went to college to study journalism. I wanted to be on TV giving you "Breaking News" from anywhere. It never materialized. That's a whole other post in itself. I have always loved to write and do so as often as I can. I just started blogging within the last 2 years. A little here and a little there. I was unsure at first about putting myself out there on the www but I got tired of wondering "What If..." I have started so many books, it's not even funny. I have so many Chap 1's and even some 2's laying around here. I have decided to try to buckle down and start trying to combine some of these ideas into a NY Times Bestseller. That's a dream of mine as well. I also write poetry and I have written a song or two. But back to the story of the day. Why at 3:55pm, the company decides to make it mandatory for those individuals that work from 8am-5pm with a one hour lunch to come in 30 Min's later and either have a 1/2 lunch to leave at 5p or have your regular 1hr lunch and leave at 5:30p. I know you are probably wondering. Why in the world are you get to sleep in a few extra minutes....blah blah blah....? The reason why I am so p.o. ed is because it's not as simple as you think. First daylight savings time starts on Saturday and time goes back an 1hr (I love it...after I adjust.) But the reason for the time change is because it will not be as busy because of the time change and they want everyone that normally works at 8a to come in 30 Min's later and either work 30 Min's later or eat 30 Min's faster. With that being said..they are making this mandatory for the next 3 weeks! They say that they are trying to wait for all of the other countries to go through the same process of time changing for 1hr. Okay, let me explain something to everyone....Customer Service is open 24 hours a day 7 days per week. Mind you I just started my 8am-5pm schedule about 2 weeks ago. I am a former Sunday through Thursday employee that worked from 8:30a-5:30p. My response to all of this is why should we have to change our schedule if we are open 24hrs per day??? Does this make any sense to anyone at all? The customer is going to call no matter what if there is an issue with their devices or to speak to an engineer. This is what makes me dislike corporate America. The pop the whip and we get to shuck and jive our way up the ladder, brown nosing (for those that do it) and all. Speak for yourself...I am tired of working for someone. I consider myself to be driven and goal-oriented...and I have never had the opportunity to be in a head leadership position. I know that I can do it. I just blame it on me being over qualified for the position anyway. Is there anyone that knows for a fact that you can do your bosses job without blinking? If so let me know and tell me why. Again, I'm glad it's Friday. Everyone enjoy your weekend!